Coach and Equipment recalls 2025 Phoenix transit buses because wheelchair restraints may not lock
The wheelchair restraint retractors on these buses may not lock, so a wheelchair may not be properly secured and could move during a trip, raising the risk of injury.
What to do
Dealers will inspect the buses and replace the retractors as needed, free of charge. Owners can call Coach and Equipment customer service at 1-800-724-8464.
Look up your car to see every recall for its make, model and year.
Recall details
- Product
- Coach And Equipment Phoenix 2025
- Hazard
- An unsecured wheelchair can move during transit, increasing the risk of injury.
- Units
- 79 vehicles
- Owner notification
- November 24, 2025
- Reported to NHTSA
- November 10, 2025
- Identifiers
- NHTSA campaign number: 25V772000
- Model years: 2025
The headline, summary and steps above are written in plain English from the official notice below. Identifiers are copied exactly as the agency published them. Always check the official notice before you act.
Official notice
The notice's own wording from NHTSA.
- Component
- EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- Defect
- Coach and Equipment Mfg. Corp. (Coach and Equipment) is recalling certain 2025 Phoenix transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
- Consequence
- An unsecured wheelchair can move during transit, increasing the risk of injury.
- Corrective action
- Dealers will be notified to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed November 24, 2025. Owners may contact Coach and Equipment customer service at 1-800-724-8464.
Related recalls
Coach and Equipment recalls 2024–2025 Phoenix and 2025–2026 Metrolite buses over wheelchair lift that may not stop
A part in the S-Series wheelchair lift may fail, so the controls cannot stop the lift and it could keep moving while someone is on it, raising the risk of injury.
Coach and Equipment Mfg. Corp. · 131 vehicles
Coach and Equipment recalls 2024–2025 Phoenix transit buses over alternator that may damage fuel line
On certain Phoenix buses with a propane conversion kit and an aftermarket compressor, the alternator may touch and damage the fuel line, which could leak and raise the risk of a fire.
Coach and Equipment Mfg. Corp. · 37 vehicles
Forest River Bus recalls 2025–2026 Starcraft Starlite, Allstar and other buses over wheelchair restraints that may not lock
The wheelchair restraint retractors in these buses may not lock, so a wheelchair may not be properly secured and could move during a trip, raising the risk of injury.
Forest River Bus, LLC · 592 vehicles