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NHTSA·Commercial vehicles·September 18, 2026

Volvo Bus recalls 2009–2025 Volvo 9700 buses over missing emergency exit instructions on door label

The emergency exit label on the entrance door of these buses lacks the instructions for operating the exit, which may prevent or delay its use and raise the risk of injury.

What to do

Prevost will replace the emergency exit labels free of charge, and owner letters are expected to be mailed November 3, 2026. Owners can call Prevost customer service at 1-866-870-2046 and refer to recall number SR26-84.

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NHTSA recall page

Recall details

Product
Volvo Bus 9700 2009–2025
Company
Volvo Bus Corporation
Hazard
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Units
1,236 vehicles
Reported to NHTSA
September 18, 2026
Identifiers
  • NHTSA campaign number: 26V600000
  • Manufacturer campaign number: SR26-84
  • Model years: 2009–2025

The headline, summary and steps above are written in plain English from the official notice below. Identifiers are copied exactly as the agency published them. Always check the official notice before you act.

Official notice

The notice's own wording from NHTSA.

Component
EQUIPMENT:OTHER:LABELS
Defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Corrective action
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.

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