Borg & Overstrom E4 Range Water Dispenser: part can fail and cause a fire risk
A compressor relay can fail while the dispenser is in use, and in some cases the protective fuse cannot stop the problem, which creates a risk of fire.
What to do
Owners should stop using the dispensers and switch them off immediately until the repair has been completed. The manufacturer has started a modification programme for affected appliances. For more information, contact support@borgandoverstrom.com or go to https://send.borgandoverstrom.com/en/notices
Notice details
- Product
- Borg & Overstrom E4 Range Water Dispenser
- Company
- Borg & Overstrom
- Hazard
- The product presents a risk of fire as a compressor relay can fail whilst the dispenser is in use.
- Class or risk level
- Low risk
- Identifiers
- PSD notification number: 2510-0228
- Brand: Borg & Overstrom
- Model: E4
- Model: Type
- Alert date
- November 7, 2025
- Published on GOV.UK
- November 7, 2025
- Listed on Recalled Today
- November 7, 2025
The headline, summary and steps above are written in plain English from the official notice below. Identifiers are copied exactly as the agency published them. Always check the official notice before you act.
Official notice
The notice's own wording from OPSS.
Product Safety Report: Borg & Overstrom E4 Range Water Dispenser (2510-0228)
- Risk level
- Low risk
- Measures taken
- modification-programme
- Summary
- Product: Borg & Overstrom E4 Range Water Dispenser Hazard: The product presents a risk of fire as a compressor relay can fail whilst the dispenser is in use. Corrective action: The manufacturer has initiated a modification programme. Owners are advised to stop using and switch off dispensers immediately until the repair has been completed.
- Product information
- Type: Electrical appliances and equipment – Water Dispenser Brand: Borg & Overstrom Model: E4 Country of Origin: United Kingdom Product Description: Black and silver water dispensers. Product Report and Image: Link to product image and PDF Additional Product Identifiers Model: Type 754000 E4 240V Chilled: Ambient - Black 754020 E4 240V Chilled: Ambient - Silver 754005 E4 240V Chilled: Ambient, Hot - Black 754025 E4 240V Chilled: Ambient, Hot - Silver 754010 E4 240V Chilled: Sparkling, Ambient - Black 754030 E4 240V Chilled: Sparkling, Ambient - Silver 754015 E4 240V Chilled: Sparkling, Hot - Black 754035 E4 240V Chilled: Sparkling, Hot - Silver
- Hazard
- The product presents a risk of fire as a compressor relay can fail whilst the dispenser is in use. In some circumstances, the protective fuse cannot de-escalate this issue, resulting in an escalated overcurrent and thermal fire risk. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
- Corrective action
- The manufacturer has initiated a modification programme for affected appliances. Owners are advised to switch off the dispensers immediately. Consumers can access further information by contacting support@borgandoverstrom.com or accessing: https://send.borgandoverstrom.com/en/notices Additional information PSD notification number: 2510-0228 Notified by: Local Authority Trading Standards
Contains public sector information licensed under the Open Government Licence v3.0. Open Government Licence
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