Careline365 recalls Q20 GPS Pendant Alarm over strangulation risk from lanyard with no quick-release break
The pendant's lanyard has no quick-release safety break, so a user could become entangled and unable to free themselves, which could lead to strangulation or injuries.
What to do
Careline365 has contacted users directly and will provide a replacement lanyard and pendant. You can keep using your original pendant if the lanyard is removed. Once the new unit arrives, do a test call on it, then return the original in the prepaid envelope; for more information call 0808 304 4183 or email info@careline.co.uk.
Recall details
- Product
- Careline365 Q20 GPS Pendant Alarm
- Company
- Careline365
- Hazard
- The product presents a risk of strangulation and injuries as the lanyard does not include a quick-release safety break.
- Identifiers
- PSD notification number: 2511-0244
- Brand: Careline365
- Model: Q20
- Alert date
- November 26, 2025
- Published on GOV.UK
- November 26, 2025
- Listed on Recalled Today
- November 26, 2025
The headline, summary and steps above are written in plain English from the official notice below. Identifiers are copied exactly as the agency published them. Always check the official notice before you act.
Official notice
The notice's own wording from OPSS.
Product Recall: Careline365 Q20 GPS Pendant Alarm (2511-0244)
- Measures taken
- Recall from end users
- Summary
- Product: Careline365 Q20 GPS Pendant Alarm Hazard: The product presents a risk of strangulation and injuries as the lanyard does not include a quick-release safety break. Corrective action: The product has been recalled from end users.
- Product information
- Type: Gadgets – Body Alarms Brand: Careline365 Model: Q20 Supply Dates: 30 September 2025 – 28 October 2025 Country of Origin: Unknown Product Description: Small pendant alarm with solid lanyard. Clip between the lanyard and alarm. Product Report and Image: Link to product image and PDF
- Hazard
- The product presents a risk of strangulation as the lanyard does not include a quick-release safety break. This could lead to the user (who may be vulnerable or of limited mobility) becoming entangled and unable to release themselves safely, potentially leading to strangulation and/or injuries. The lanyard does not meet the requirements of the General Product Safety Regulations 2005.
- Corrective action
- The product has been recalled from end users. Careline365 have contacted users directly and advised that a replacement lanyard and pendant will be provided. They have advised that users can continue to use their original pendant if the lanyard is removed. Once a new GPS pendant and lanyard is delivered, users should perform a test call on the new unit before returning the original product in the prepaid envelope provided. For further information, please contact Careline365 via 0808 304 4183 or info@careline.co.uk . Additional information PSD notification number: 2511-0244 Notified by: Local Authority Trading Standards
Contains public sector information licensed under the Open Government Licence v3.0. Open Government Licence
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