Gazelle recalls Urban Arrow FamilyNext Pro cargo e-bikes because child seat buckle can fail to latch
The buckle in the cargo area can fail to fully latch when children are riding in it, which could injure them, though no injuries have been reported.
What to do
Stop using the e-bikes right away and contact Gazelle USA to arrange a free repair. The repair includes a replacement buckle and is done at a dealership.
Photos from CPSC
Photos supplied by CPSC.
Recall details
- Product
- Urban Arrow FamilyNext Pro Cargo E-Bikes
- Hazard
- The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
- Injuries
- The firm has received three reports of buckles not fully latching. No injuries have been reported.
- Units
- About 320
- Where sold
- Sold at Individual specialty stores from March 2025 through December 2025 for about $9,000.
- Remedy
- Repair
- Notice last updated
- January 29, 2026
- Recall date
- January 29, 2026
The headline, summary and steps above are written in plain English from the official notice below. Identifiers are copied exactly as the agency published them. Always check the official notice before you act.
Official notice
The notice's own wording from CPSC.
Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
- Description
- This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
- Hazard
- The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
- Remedy
- Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location. Remedy options: Repair.
- Injuries
- The firm has received three reports of buckles not fully latching. No injuries have been reported.
- Number of units
- About 320
- Sold at
- Sold at Individual specialty stores from March 2025 through December 2025 for about $9,000.
Related recalls
Gazelle recalls Urban Arrow cargo electric bikes because the seat can come loose and cause a fall
The front bolt in the seat post clamp can break, which can make the seat loose and create a risk of falling, though no injuries have been reported.
Gazelle USA LLC, of Santa Cruz, California · About 1,032 units
