Gazelle recalls Urban Arrow cargo electric bikes because the seat can come loose and cause a fall
The front bolt in the seat post clamp can break, which can make the seat loose and create a risk of falling, though no injuries have been reported.
What to do
Stop using the bikes immediately and contact Gazelle USA for a free replacement seat post and saddle, filling out the recall form at https://forms.gle/1Nir9NrR7aJcpwRk8. You can install it yourself or have an Urban Arrow dealer do it free; find a dealer at https://urbanarrow.com/dealers.
Photos from CPSC
Photos supplied by CPSC.
Recall details
- Product
- Urban Arrow Cargo Electric Bikes
- Hazard
- The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
- Injuries
- The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
- Units
- About 1,032 (In addition, about 134 were sold in Canada)
- Where sold
- Sold at Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
- Remedy
- Repair
- Notice last updated
- October 1, 2026
- Recall date
- October 1, 2026
The headline, summary and steps above are written in plain English from the official notice below. Identifiers are copied exactly as the agency published them. Always check the official notice before you act.
Official notice
The notice's own wording from CPSC.
Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
- Description
- This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
- Hazard
- The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
- Remedy
- Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. Remedy options: Repair.
- Injuries
- The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
- Number of units
- About 1,032 (In addition, about 134 were sold in Canada)
- Sold at
- Sold at Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
Related recalls
Gazelle recalls Urban Arrow FamilyNext Pro cargo e-bikes because child seat buckle can fail to latch
The buckle in the cargo area can fail to fully latch when children are riding in it, which could injure them, though no injuries have been reported.
Gazelle USA, LLC, of Santa Cruz, California · About 320 units
